The Dynamics 365 Virtual Agent analytics dashboard gives great insight in how well your bot is working. Among other figures it gives you are details on the number of sessions that were escalated i.e customers that engaged with your bot but their query could not be answered and so were directed to the escalation topic. Read More…
Category: Dynamics 365
CDS Non-interactive accounts now need licences
The October release of the Power Platform covering Dynamics 365 sees the introduction of API call limits based on a user’s licence type. For example a PowerApps per user licence will allow a user to make 5,000 API calls in a given 24 hour period. An important point for developers in the required API limit Read More…
Flow to Email PDF from Dynamics 365 using the Word Online Connector
One of the never ending challenges of using Dynamics 365 was how to generate and email PDF’s using data from Dynamics. While Word templates went some way towards solving the problem they have not been improved for a number of years. So generating PDF’s usually requires third party tools. With the release of the new Word Online Read More…
Logic Apps 429 Failure calling Dynamics 365
While doing some testing recently with Logic Apps I had some workflows fail with a status code of 429 when calling Dynamics 365 actions. A 429 status code indicates that the number of API calls to Dynamics 365 in one minute has been exceeded. This post explains how you can configure the concurrency setting of a Read More…
Flow to Synch Dynamics 365 with an On Premise Database
Up until recently synchronizing data in in the cloud with an on premise database was a major challenge which typically involved writing code. With the Digital Transformation revolution and the availability of a range of integration offerings in Azure this is no longer the case. Here is a sample Microsoft Flow which demonstrate how the Read More…
External Access to Dynamics 365 Using Azure AD
An option for providing users outside your organization with access to your instance to Dynamics 365 is to use Azure AD (Active Directory) . You add them as guest users in Azure AD, assign them a Dynamics licence and give them a security role in the instance of Dynamics they need to access to. It’s as easy as that just follow the Read More…
Json Schema Validation in Logic Apps and Flow
You can create Logic Apps and Flow workflows that trigger on receipt of a Http request and optionally receive a Json payload. This technique can be used as an integration pattern in a B2B enviroment. You can design your Json scheme specifically for your partners so that is is easy to use and understand. This provides your Read More…
PowerApps and CDS 2.0 (Dynamics 365)
The Spring 2018 version of PowerApps saw the introduction of Dynamics 365 as the new CDS platform on which to build Model-Driven apps. As it is early days in the CDS journey the integration between PowerApps and CDS (aka Dynamics) may not be as smooth as you might hope. Here are a few observations that may be Read More…
Validate Web API calls using Custom Actions
I previously blogged here about how you can configure S2S, Server-to-Server, authentication to allow third party applications to query and update data in Dynamics 365 using the Web API. As the Dynamics 365 Web API is built on open http standards with libraries for a variety of languages the integration possibilities are endless. You can use Web API Read More…
Data Import Update
The out of the box data import In Dynamics 365 does not support updating records unless you do an export to Excel and and then re import it. This does not work where you are given a CSV file and need to use that to update records in Dynamics. Here is a quick NoCode way to do a Read More…