Fine Tune your Virtual Agent Bot

The Dynamics 365 Virtual Agent analytics dashboard gives great insight in how well your bot is working. Among other figures it gives you are details on the number of sessions that were escalated i.e customers that engaged with your bot but their query could not be answered and so were directed to the escalation topic. Read More…

Logic Apps 429 Failure calling Dynamics 365

While doing some testing recently with Logic Apps I had some workflows fail with a status code of 429 when calling Dynamics 365 actions.  A 429 status code indicates that the number of API calls to Dynamics 365 in one minute has been exceeded. This post explains how you can configure the concurrency setting of a Read More…

Flow to Synch Dynamics 365 with an On Premise Database

Up until recently synchronizing data in in the cloud with an on premise database was a major challenge which typically involved writing code. With the Digital Transformation revolution and the availability of a range of integration offerings in Azure this is no longer the case. Here is a sample Microsoft Flow which demonstrate how the Read More…

PowerApps and CDS 2.0 (Dynamics 365)

The Spring 2018 version of PowerApps saw the introduction of Dynamics 365 as the new CDS platform on which to build Model-Driven apps. As it is early days in the CDS journey the integration between  PowerApps and CDS (aka Dynamics) may not be as smooth as you might hope. Here are a few observations that may be Read More…

Validate Web API calls using Custom Actions

I previously blogged here about how you can configure S2S, Server-to-Server, authentication to allow third party applications to query and update data in Dynamics 365 using the Web API.  As the Dynamics 365 Web API is built on open http standards with libraries for a variety of languages the integration possibilities are endless. You can use Web API Read More…

Data Import Update

The out of the box data import In Dynamics 365 does not support updating records unless you do an export to Excel and and then re import it.  This does not work where you are given a CSV file and need to use that to update records in Dynamics. Here is a quick NoCode way to do a Read More…