Proactive Slot Filling in Power Virtual Agents

Up until recently a Power Virtual Agents chatbot would ask a user a series of questions to complete a task. The response of each question would be stored in a variable until all the questions were completed. Asking a user multiple questions to complete a simple task made the conversation slightly cumbersome and unnatural.

Watson Assistant ChatBot

I was recently demonstrating Power Virtual Agent to somebody who was suitably impressed with how easy it was to create a chat bot without any technical skills. Unfortunately when I explained that Power Virtual Agent costs $1,000 per month for 2,000 sessions they were suitably unimpressed. They asked me if I could suggest an alternative. Read More…

Fine Tune your Virtual Agent Bot

The Dynamics 365 Virtual Agent analytics dashboard gives great insight in how well your bot is working. Among other figures it gives you are details on the number of sessions that were escalated i.e customers that engaged with your bot but their query could not be answered and so were directed to the escalation topic. Read More…

PowerApps Portal & Virtual Agent Bot

Its getting easier and easier to build compelling digital transformation solutions using the Power Platform and Dynamics 365. Here is a quick post to show how you can deploy a Dynamics 365 Virtual Agent Bot to a PowerApps Portal. Both Virtual Agent and the PowerApps Portals are low/no code solutions that allows Bots and Portals Read More…