This post explains how to integrate Amazon Connect with Dynamics 365 in a call center environment. When customers call in, they can use DTMF (Dual-Tone Multi-Frequency) to identify themselves. As a result, when an agent answers the call, it opens...
A consultant who helps organizations build business applications on the Power Platform and Dynamics 365.
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If you using Power Automate flows in critical business applications it is vital that you know when any errors occur. This post explains how you can use the Power Platform Admin Centre Data Export option in conjunction with Azure Application...
This post explains how to integrate Amazon Connect with Dynamics 365 in a call center environment. When customers call in, they can use DTMF (Dual-Tone Multi-Frequency) to identify themselves. As a result, when an agent answers the call, it opens...
I heard a lot of good things about Amazon Connect recently so I decided to try it out. Amazon connect is a cloud based contact center that enables you to easily set up a contact center. I wanted to see...
The preview of Power Fx formula columns in Dataverse has just been announced. Up until now, I ignored formula columns as they were only available in Dataverse for Teams. So I wanted to check out a little bugbear of mine...
I previously wrote a couple of blog posts (post1 and post2) suggesting two different ways to access your Dataverse metadata in Synapse. Both of these techniques are now redundant as Microsoft announced in May 2022 that the Dataverse metadata is...
I previously did a post that demonstrated how you can use Power Automate Desktop to extract text from a PDF. At the time you were not able to extract tables from a PDF. In Feb 2022 Microsoft announced that they...
The synchronization of emails into Dataverse has been a feature since Dataverse started life as Dynamics CRM on-premise. It supports the sending and receiving emails for both individual users and shared mailboxes in Dataverse. As an out of the box...