Fine Tune your Virtual Agent Bot

The Dynamics 365 Virtual Agent analytics dashboard gives great insight in how well your bot is working. Among other figures it gives you are details on the number of sessions that were escalated i.e customers that engaged with your bot but their query could not be answered and so were directed to the escalation topic. Read More…

PowerApps Portal & Virtual Agent Bot

Its getting easier and easier to build compelling digital transformation solutions using the Power Platform and Dynamics 365. Here is a quick post to show how you can deploy a Dynamics 365 Virtual Agent Bot to a PowerApps Portal. Both Virtual Agent and the PowerApps Portals are low/no code solutions that allows Bots and Portals Read More…

How to install the Data Gateway

I wrote a post a little while ago about how to use Flow to synch Dynamics 365 record changes to an on prem database using the Data Gateway. In this post I wanted to show how easy it is to install the Data Gateway.  The data gateway acts a bridge between your on-premise data sources and Read More…