The Dynamics 365 Virtual Agent analytics dashboard gives great insight in how well your bot is working. Among other figures it gives you are details on the number of sessions that were escalated i.e customers that engaged with your bot but their query could not be answered and so were directed to the escalation topic. Read More…
CDS Non-interactive accounts now need licences
The October release of the Power Platform covering Dynamics 365 sees the introduction of API call limits based on a user’s licence type. For example a PowerApps per user licence will allow a user to make 5,000 API calls in a given 24 hour period. An important point for developers in the required API limit Read More…
Hand off a Virtual Agent Bot to a Omnichannel Chat
I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I would have a go at doing this. I previously did a post how to deploy a virtual agent bot to a CDS Portal here. I am going to modify this bot Read More…
PowerApps Portal & Virtual Agent Bot
Its getting easier and easier to build compelling digital transformation solutions using the Power Platform and Dynamics 365. Here is a quick post to show how you can deploy a Dynamics 365 Virtual Agent Bot to a PowerApps Portal. Both Virtual Agent and the PowerApps Portals are low/no code solutions that allows Bots and Portals Read More…
Track Issues in Logic Apps/Flow using Correlation Id
Previously I have written some blog post, like this one, showing how easy it is to create API endpoints in Flow and Logic Apps. This involves creating a workflow that gets triggered by an Http Request with a Json payload. There are asynchronous “fire and forget” API calls and the calling process receives a 202 Read More…
Build a Bot with Virtual Agent, Flow and CDS
This post demonstrates how easy it is to build a Bot using Dynamics 365 Virtual Agent for Customer Service. The Bot will call Flow to return data from CDS and display it to the user. Virtual Agent is part of Microsoft’s push to democratize AI and it allows Bots to be created using a Flow Read More…
Flow – Http Request – Split On Collection
A use case I like with to use with Flow and Logic Apps is to create a workflow triggered by a Http Request that acts as an API endpoint. In a previous post I explained how to do it and how to configure Flow to the validate the Json payload. In that post the Json Read More…
Flow to Email PDF from Dynamics 365 using the Word Online Connector
One of the never ending challenges of using Dynamics 365 was how to generate and email PDF’s using data from Dynamics. While Word templates went some way towards solving the problem they have not been improved for a number of years. So generating PDF’s usually requires third party tools. With the release of the new Word Online Read More…
How to install the Data Gateway
I wrote a post a little while ago about how to use Flow to synch Dynamics 365 record changes to an on prem database using the Data Gateway. In this post I wanted to show how easy it is to install the Data Gateway. The data gateway acts a bridge between your on-premise data sources and Read More…
Logic Apps 429 Failure calling Dynamics 365
While doing some testing recently with Logic Apps I had some workflows fail with a status code of 429 when calling Dynamics 365 actions. A 429 status code indicates that the number of API calls to Dynamics 365 in one minute has been exceeded. This post explains how you can configure the concurrency setting of a Read More…