The Power Platform 2020 Release Plan was published here today. I had a read through the details and picked out the ten improvements that caught my eye. There are not in any particular order of preference. 1. The Save button is back. In model-driven apps the save button will now always be visible on the form edit toolbar. I remember the kerfuffle when auto save was … [Read more...] about Top 10 – Power Platform 2020 Release Plan
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Watson Assistant ChatBot
I was recently demonstrating Power Virtual Agent to somebody who was suitably impressed with how easy it was to create a chat bot without any technical skills. Unfortunately when I explained that Power Virtual Agent costs $1,000 per month for 2,000 sessions they were suitably unimpressed. They asked me if I could suggest an alternative. So I decided to take a look IBM's Watson … [Read more...] about Watson Assistant ChatBot
Proactive Slot Filling in Power Virtual Agents
Up until recently a Power Virtual Agents chatbot would ask a user a series of questions to complete a task. The response of each question would be stored in a variable until all the questions were completed. Asking a user multiple questions to complete a simple task made the conversation slightly cumbersome and unnatural. Support for entities and slot filling has … [Read more...] about Proactive Slot Filling in Power Virtual Agents
Canvas App Nav Bar Component
I wanted to get more familiar with building Canvas Apps in Power Apps so I though I would try and create a Wizard type app, that guides a user through a series of input screens. My intention was to use it in Dynamics 365 instead of the deprecated Dialogs. As part of this exercise I wanted to create some reusable components that I could use in my Wizards screens. This seemed a … [Read more...] about Canvas App Nav Bar Component
Fine Tune your Virtual Agents Bot
The Power Virtual Agents analytics dashboard gives great insight in how well your bot is working. Among other figures it gives you are details on the number of sessions that were escalated i.e customers that engaged with your bot but their query could not be answered and so were directed to the escalation topic. While this is useful information it does not give you … [Read more...] about Fine Tune your Virtual Agents Bot
CDS Non-interactive accounts now need licences
The October release of the Power Platform covering Dynamics 365 sees the introduction of API call limits based on a user's licence type. For example a PowerApps per user licence will allow a user to make 5,000 API calls in a given 24 hour period. An important point for developers in the required API limit changes, which can be found here, is that the fact that going … [Read more...] about CDS Non-interactive accounts now need licences
Hand off a Virtual Agent Bot to a Omnichannel Chat
I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I would have a go at doing this. I previously did a post how to deploy a virtual agent bot to a CDS Portal here. I am going to modify this bot to allow the user to transition the conversation to a human agent. The results are not as seamless as I would have liked however I … [Read more...] about Hand off a Virtual Agent Bot to a Omnichannel Chat
Power Apps Portal & Virtual Agent Bot
Its getting easier and easier to build compelling digital transformation solutions using the Power Platform and Dynamics 365. Here is a quick post to show how you can deploy a Dynamics 365 Virtual Agent Bot to a Power Apps Portal. Both Virtual Agent and the Power Apps Portals are low/no code solutions that allows Bots and Portals to be created using using point and click … [Read more...] about Power Apps Portal & Virtual Agent Bot
Track Issues in Logic Apps/Flow using Correlation Id
Previously I have written some blog post, like this one, showing how easy it is to create API endpoints in Flow and Logic Apps. This involves creating a workflow that gets triggered by an Http Request with a Json payload. There are asynchronous “fire and forget” API calls and the calling process receives a 202 response code to indicate the workflow has been triggered. … [Read more...] about Track Issues in Logic Apps/Flow using Correlation Id
Build a Bot with Virtual Agent, Flow and CDS
This post demonstrates how easy it is to build a Bot using Dynamics 365 Virtual Agent for Customer Service. The Bot will call Flow to return data from CDS and display it to the user. Virtual Agent is part of Microsoft’s push to democratize AI and it allows Bots to be created using a Flow like designer without any code. … [Read more...] about Build a Bot with Virtual Agent, Flow and CDS
