This post explains how to integrate Amazon Connect with Dynamics 365 in a call center environment. When customers call in, they can use DTMF (Dual-Tone Multi-Frequency) to identify themselves. As a result, when an agent answers the call, it opens […]
I heard a lot of good things about Amazon Connect recently so I decided to try it out. Amazon connect is a cloud based contact center that enables you to easily set up a contact center. I wanted to see […]
The synchronization of emails into Dataverse has been a feature since Dataverse started life as Dynamics CRM on-premise. It supports the sending and receiving emails for both individual users and shared mailboxes in Dataverse. As an out of the box […]
Creating a Dataverse ERD, Entity Relationship Diagram, is a good way to document and explain the structure of your Dataverse data model. As they say “A picture is worth a thousand words”. The Power Platform does not have any tools […]
Dataverse has great out of the box auditing capabilities. Configuring the tables and columns you wish to audit is simple. Users have the ability to access the audit history for a record directly from its form. Audit logs consume log […]