Hopefully by now you are aware that Microsoft will be enforcing the usage of Dynamics 365 team member licences this year details here. There is a report you can access that helps determine if you have any non conformant team members licences. You need to go to Power Platform admin centre https://admin.powerplatform.microsoft.com/ and from the menu select the CDS option as … [Read more...] about Team Member Non-Conformant Report
Power Platform
Power Automate & Watson
The beauty of low code platforms is not just that you can build applications quickly but also you easily integrate platforms without any significant technical skills. In this post I am going to show how you can configure a Watson Assistant chat bot to call a Power Automate Flow. I did a post a while back on how you can call a Power Automate Flow from a Power Virtual Agents … [Read more...] about Power Automate & Watson
Power Platform Irish Tour Waterford 26 Feb 2020
Last night I did a talk to the Water Tech Meetup on the Power Platform and the low code revolution. This was very well attended which I hope was down to me rather than the free pizza and beer. It was in a very nice venue called Boxworks which is a cool shared office space. From what I could gather the audience contained a large number of open source developers and in fact … [Read more...] about Power Platform Irish Tour Waterford 26 Feb 2020
Top 10 – Power Platform 2020 Release Plan
The Power Platform 2020 Release Plan was published here today. I had a read through the details and picked out the ten improvements that caught my eye. There are not in any particular order of preference. 1. The Save button is back. In model-driven apps the save button will now always be visible on the form edit toolbar. I remember the kerfuffle when auto save was … [Read more...] about Top 10 – Power Platform 2020 Release Plan
Proactive Slot Filling in Power Virtual Agents
Up until recently a Power Virtual Agents chatbot would ask a user a series of questions to complete a task. The response of each question would be stored in a variable until all the questions were completed. Asking a user multiple questions to complete a simple task made the conversation slightly cumbersome and unnatural. Support for entities and slot filling has … [Read more...] about Proactive Slot Filling in Power Virtual Agents
Watson Assistant ChatBot
I was recently demonstrating Power Virtual Agent to somebody who was suitably impressed with how easy it was to create a chat bot without any technical skills. Unfortunately when I explained that Power Virtual Agent costs $1,000 per month for 2,000 sessions they were suitably unimpressed. They asked me if I could suggest an alternative. So I decided to take a look IBM's Watson … [Read more...] about Watson Assistant ChatBot
Canvas App Nav Bar Component
I wanted to get more familiar with building Canvas Apps in Power Apps so I though I would try and create a Wizard type app, that guides a user through a series of input screens. My intention was to use it in Dynamics 365 instead of the deprecated Dialogs. As part of this exercise I wanted to create some reusable components that I could use in my Wizards screens. This seemed a … [Read more...] about Canvas App Nav Bar Component
Fine Tune your Power Virtual Agents Bot
The Power Virtual Agents analytics dashboard gives great insight in how well your bot is working. Among other figures it gives you are details on the number of sessions that were escalated i.e customers that engaged with your bot but their query could not be answered and so were directed to the escalation topic. While this is useful information it does not give you … [Read more...] about Fine Tune your Power Virtual Agents Bot
CDS Non-interactive accounts now need licences
The October release of the Power Platform covering Dynamics 365 sees the introduction of API call limits based on a user's licence type. For example a PowerApps per user licence will allow a user to make 5,000 API calls in a given 24 hour period. An important point for developers in the required API limit changes, which can be found here, is that the fact that going … [Read more...] about CDS Non-interactive accounts now need licences
Hand off a Virtual Agent Bot to a Omnichannel Chat
I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I would have a go at doing this. I previously did a post how to deploy a virtual agent bot to a CDS Portal here. I am going to modify this bot to allow the user to transition the conversation to a human agent. The results are not as seamless as I would have liked however I … [Read more...] about Hand off a Virtual Agent Bot to a Omnichannel Chat
