This post explains how to integrate Amazon Connect with Dynamics 365 in a call center environment. When customers call in, they can use DTMF (Dual-Tone Multi-Frequency) to identify themselves. As a result, when an agent answers the call, it opens […]
I heard a lot of good things about Amazon Connect recently so I decided to try it out. Amazon connect is a cloud based contact center that enables you to easily set up a contact center. I wanted to see […]
I recently did the Microsoft MB-600 exam which is the final exam to qualify as Dynamics 365 + Power Platform Solution Architect Expert which is a bit of a mouthful. I think the title reflects the fact that being a […]
Hopefully by now you are aware that Microsoft will be enforcing the usage of Dynamics 365 team member licences this year details here. There is a report you can access that helps determine if you have any non conformant team […]
The October release of the Power Platform covering Dynamics 365 sees the introduction of API call limits based on a user’s licence type. For example a PowerApps per user licence will allow a user to make 5,000 API calls in […]