The beauty of low code platforms is not just that you can build applications quickly but also you easily integrate platforms without any significant technical skills. In this post I am going to show how to call a Power Automate Flow using a Watson Assistant chatbot. I did a post a while back on how you can call a Power Automate Flow from a Power Virtual Agents bot to query … [Read more...] about Call a Power Automate Flow – Power Automate & Watson
Artificial intelligence (AI) makes it possible for machines to learn and adjust to new inputs allowing to perform human-like tasks. AI has the power to bring big changes to the world and has already made technology smarter and more efficient. Check out the latest posts using Artificial Intelligence to assist in building applications.
I was recently demonstrating Power Virtual Agent to somebody who was suitably impressed with how easy it was to create a chat bot without any technical skills. Unfortunately when I explained that Power Virtual Agent costs $1,000 per month for 2,000 sessions they were suitably unimpressed. They asked me if I could suggest an alternative. So I decided to take a look IBM's Watson … [Read more...] about Build Watson Assistant ChatBot
The Power Virtual Agents analytics dashboard gives great insight into how well your bot is working. Among other figures, it gives you are details on the number of sessions that were escalated i.e customers that engaged with your bot but their query could not be answered and so were directed to the escalation topic. Power Virtual Agents Bot Analytics While this is … [Read more...] about Fine Tune your Power Virtual Agents Bot
I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I would have a go at doing this. I previously did a post how to deploy a virtual agent bot to a CDS Portal here. I am going to modify this bot to allow the user to transition the conversation to a human agent. The results are not as seamless as I would have liked however I … [Read more...] about Hand off a Virtual Agent Bot to a Omnichannel Chat
Its getting easier and easier to build compelling digital transformation solutions using the Power Platform and Dynamics 365. Here is a quick post to show how you can deploy a Dynamics 365 Virtual Agent Bot to a Power Apps Portal. Both Virtual Agent and the Power Apps Portals are low/no code solutions that allows Bots and Portals to be created using using point and click … [Read more...] about Create Power Apps Portal & Virtual Agent Bot
This post demonstrates how easy it is to build a Bot using Power Virtual Agents. The Bot will call a Power Automate Flow to return data from CDS and display it to the user. Power Virtual Agents is part of Microsoft’s push to democratize AI and it allows Bots to be created using a Flow like designer without any code. … [Read more...] about Build a Bot with Power Virtual Agents, Flow and CDS