The Dynamics 365 Virtual Agent analytics dashboard gives great insight in how well your bot is working. Among other figures it gives you are details on the number of sessions that were escalated i.e customers that engaged with your bot but their query could not be answered and so were directed to the escalation topic. Read More…
Category: AI
PowerApps Portal & Virtual Agent Bot
Its getting easier and easier to build compelling digital transformation solutions using the Power Platform and Dynamics 365. Here is a quick post to show how you can deploy a Dynamics 365 Virtual Agent Bot to a PowerApps Portal. Both Virtual Agent and the PowerApps Portals are low/no code solutions that allows Bots and Portals Read More…
Build a Bot with Virtual Agent, Flow and CDS
This post demonstrates how easy it is to build a Bot using Dynamics 365 Virtual Agent for Customer Service. The Bot will call Flow to return data from CDS and display it to the user. Virtual Agent is part of Microsoft’s push to democratize AI and it allows Bots to be created using a Flow Read More…