• Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Home
  • Blog
  • Power Platform
    • Power Apps
    • Power Automate
    • Power BI
    • Power Virtual Agents
  • Dynamics 365
  • Azure
  • About Me
Joe Gill Logo

Joe Gill

Microsoft MVP - Power Platform Consultant

Home » Blog » Power Platform » Power Virtual Agents

Power Virtual Agents

Power Platform – 2020 Wave 2 Highlights

8th July 2020 by Joe Gill

Global Search - Model Driven Apps

The Power Platform 2020 Release Wave 2 Plan was published today and here are some of the highlights that caught my eye. Power Automate RPA Microsoft recently purchased the RPA product WinAutomation and added it to Power Automate to improve their desktop automation capabilities. WinAutomation is a well established fully functional RPA product and its initial integration … [Read more...] about Power Platform – 2020 Wave 2 Highlights

Power Virtual Agents – Solutions

7th June 2020 by Joe Gill

In the last week support for solutions has been added to Power Virtual Agents finally giving it ALM capabilities. Here is a quick post on how to add chatbots to a solution, how to modify deployed chatbot topics, and the impact of importing new versions of a solution. From the Power Apps Portal, you now have the option to add existing chatbots to your solution. This works for … [Read more...] about Power Virtual Agents – Solutions

Proactive Slot Filling in Power Virtual Agents

23rd January 2020 by Joe Gill

Up until recently, a Power Virtual Agents chatbot would ask a user a series of questions to complete a task. The response of each question would be stored in a variable until all the questions were completed. Asking a user multiple questions to complete a simple task made the conversation slightly cumbersome and unnatural. Chatbot Entity Support for entities and … [Read more...] about Proactive Slot Filling in Power Virtual Agents

Build Watson Assistant ChatBot

18th December 2019 by Joe Gill

I was recently demonstrating Power Virtual Agent to somebody who was suitably impressed with how easy it is to create a chat bot without any technical skills. Unfortunately when I explained that Power Virtual Agent costs $1,000 per month for 2,000 sessions they were suitably unimpressed. They asked me if I could suggest an alternative. So I decided to take a look IBM's Watson … [Read more...] about Build Watson Assistant ChatBot

Fine Tune your Power Virtual Agents Bot

20th October 2019 by Joe Gill

Dynamics 365 Virtual Agent Analytics Dashboard

The Power Virtual Agents analytics dashboard gives great insight into how well your bot is working. Among other figures, it gives you are details on the number of sessions that were escalated i.e customers that engaged with your bot but their query could not be answered and so were directed to the escalation topic. Power Virtual Agents Bot Analytics While this is … [Read more...] about Fine Tune your Power Virtual Agents Bot

Hand off a Virtual Agent Bot to a Omnichannel Chat

12th August 2019 by Joe Gill

I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I would have a go at doing this. I previously did a post how to deploy a virtual agent bot to a CDS Portal here. I am going to modify this bot to allow the user to transition the conversation to a human agent. The results are not as seamless as I would have liked however I … [Read more...] about Hand off a Virtual Agent Bot to a Omnichannel Chat

Create Power Apps Portal & Virtual Agent Bot

29th July 2019 by Joe Gill

Its getting easier and easier to build compelling digital transformation solutions using the Power Platform and Dynamics 365. Here is a quick post to show how you can deploy a Dynamics 365 Virtual Agent Bot to a Power Apps Portal. Both Virtual Agent and the Power Apps Portals are low/no code solutions that allows Bots and Portals to be created using using point and click … [Read more...] about Create Power Apps Portal & Virtual Agent Bot

Build a Bot with Power Virtual Agents, Flow and CDS

25th June 2019 by Joe Gill

This post demonstrates how easy it is to build a Bot using Power Virtual Agents. The Bot will call a Power Automate Flow to return data from CDS and display it to the user. Power Virtual Agents is part of Microsoft’s push to democratize AI and it allows Bots to be created using a Flow like designer without any code. … [Read more...] about Build a Bot with Power Virtual Agents, Flow and CDS

Primary Sidebar

Popular Categories

  • Power Platform
    • Power Apps
    • Power Automate
    • Power Virtual Agents
  • Azure
    • Logic Apps
  • Dynamics 365
  • .NET
  • AI
  • SQL

More to See

Power Platform Requests – Base Request Capacity

17th December 2020 By Joe Gill

Power Automate Desktop

Power Automate Desktop – UI Flow

26th November 2020 By Joe Gill

Datavseres Metadata - Azure Synapse

Dataverse Metadata in Synapse

17th January 2022 By Joe Gill

Azure Synapse Link for Dataverse Tables

Synapse Link for Dataverse – Option Sets

22nd December 2021 By Joe Gill

Tweets

Footer

Joe Gill

Microsoft Business Applications MVP – Power Platform, Dynamics 365 and Azure.

An architect with over twenty years experience designing and developing technology solutions. Specializing in the Microsoft technology stack including Power Platform, Dynamics 365 and Azure. Microsoft MVP Profile

Connect on Social

Useful Links

  • Home
  • Blog
  • About Joe Gill
  • Power Platform
  • Dynamics 365
  • Azure

Featured Posts

Power Platform Requests – Base Request Capacity

Power Automate Desktop – UI Flow

Dataverse Anonymization

Dataverse Metadata in Synapse

Synapse Link for Dataverse – Option Sets

Custom Pages – Multiple Screens

© 2022 · Joe Gill