The Power Platform 2020 Release Wave 2 Plan was published today and here are some of the highlights that caught my eye. Power Automate RPA Microsoft recently purchased the RPA product WinAutomation and added it to Power Automate to improve their desktop automation capabilities. WinAutomation is a well established fully functional RPA product and its initial integration … [Read more...] about Power Platform – 2020 Wave 2 Highlights
Power Virtual Agents
Power Virtual Agents – Solutions
In the last week support for solutions has been added to Power Virtual Agents finally giving it ALM capabilities. Here is a quick post on how to add chatbots to a solution, how to modify deployed chatbot topics, and the impact of importing new versions of a solution. From the Power Apps Portal, you now have the option to add existing chatbots to your solution. This works for … [Read more...] about Power Virtual Agents – Solutions
Proactive Slot Filling in Power Virtual Agents
Up until recently, a Power Virtual Agents chatbot would ask a user a series of questions to complete a task. The response of each question would be stored in a variable until all the questions were completed. Asking a user multiple questions to complete a simple task made the conversation slightly cumbersome and unnatural. Chatbot Entity Support for entities and … [Read more...] about Proactive Slot Filling in Power Virtual Agents
Build Watson Assistant ChatBot
I was recently demonstrating Power Virtual Agent to somebody who was suitably impressed with how easy it is to create a chat bot without any technical skills. Unfortunately when I explained that Power Virtual Agent costs $1,000 per month for 2,000 sessions they were suitably unimpressed. They asked me if I could suggest an alternative. So I decided to take a look IBM's Watson … [Read more...] about Build Watson Assistant ChatBot
Fine Tune your Power Virtual Agents Bot
The Power Virtual Agents analytics dashboard gives great insight into how well your bot is working. Among other figures, it gives you are details on the number of sessions that were escalated i.e customers that engaged with your bot but their query could not be answered and so were directed to the escalation topic. Power Virtual Agents Bot Analytics While this is … [Read more...] about Fine Tune your Power Virtual Agents Bot
Hand off a Virtual Agent Bot to a Omnichannel Chat
I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I would have a go at doing this. I previously did a post how to deploy a virtual agent bot to a CDS Portal here. I am going to modify this bot to allow the user to transition the conversation to a human agent. The results are not as seamless as I would have liked however I … [Read more...] about Hand off a Virtual Agent Bot to a Omnichannel Chat
Create Power Apps Portal & Virtual Agent Bot
Its getting easier and easier to build compelling digital transformation solutions using the Power Platform and Dynamics 365. Here is a quick post to show how you can deploy a Dynamics 365 Virtual Agent Bot to a Power Apps Portal. Both Virtual Agent and the Power Apps Portals are low/no code solutions that allows Bots and Portals to be created using using point and click … [Read more...] about Create Power Apps Portal & Virtual Agent Bot
Build a Bot with Power Virtual Agents, Flow and CDS
This post demonstrates how easy it is to build a Bot using Power Virtual Agents. The Bot will call a Power Automate Flow to return data from CDS and display it to the user. Power Virtual Agents is part of Microsoft’s push to democratize AI and it allows Bots to be created using a Flow like designer without any code. … [Read more...] about Build a Bot with Power Virtual Agents, Flow and CDS
