I was recently demonstrating Power Virtual Agent to somebody who was suitably impressed with how easy it is to create a chat bot without any technical skills. Unfortunately when I explained that Power Virtual Agent costs $1,000 per month for […]
The Power Virtual Agents analytics dashboard gives great insight into how well your bot is working. Among other figures, it gives you are details on the number of sessions that were escalated i.e customers that engaged with your bot but […]
I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I would have a go at doing this. I previously did a post how to deploy a […]
Its getting easier and easier to build compelling digital transformation solutions using the Power Platform and Dynamics 365. Here is a quick post to show how you can deploy a Dynamics 365 Virtual Agent Bot to a Power Apps Portal. […]
This post demonstrates how easy it is to build a Bot using Power Virtual Agents. The Bot will call a Power Automate Flow to return data from CDS and display it to the user. Power Virtual Agents is part of […]