I was recently demonstrating Power Virtual Agent to somebody who was suitably impressed with how easy it is to create a chat bot without any technical skills. Unfortunately when I explained that Power Virtual Agent costs $1,000 per month for […]
I wanted to get more familiar with building Canvas Apps in Power Apps so I thought I would try and create a Wizard type app, that guides a user through a series of input screens. My intention was to use […]
The Power Virtual Agents analytics dashboard gives great insight into how well your bot is working. Among other figures, it gives you are details on the number of sessions that were escalated i.e customers that engaged with your bot but […]
The October release of the Power Platform covering Dynamics 365 sees the introduction of API call limits based on a user’s licence type. For example a PowerApps per user licence will allow a user to make 5,000 API calls in […]
I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I would have a go at doing this. I previously did a post how to deploy a […]