The Power Virtual Agents analytics dashboard gives great insight into how well your bot is working. Among other figures, it gives you are details on the number of sessions that were escalated i.e customers that engaged with your bot but their query could not be answered and so were directed to the escalation topic. Power Virtual Agents Bot Analytics While this is … [Read more...] about Fine Tune your Power Virtual Agents Bot
CDS Non-interactive accounts now need licences
The October release of the Power Platform covering Dynamics 365 sees the introduction of API call limits based on a user's licence type. For example a PowerApps per user licence will allow a user to make 5,000 API calls in a given 24 hour period. An important point for developers in the required API limit changes, which can be found here, is that the fact that going … [Read more...] about CDS Non-interactive accounts now need licences
Hand off a Virtual Agent Bot to a Omnichannel Chat
I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I would have a go at doing this. I previously did a post how to deploy a virtual agent bot to a CDS Portal here. I am going to modify this bot to allow the user to transition the conversation to a human agent. The results are not as seamless as I would have liked however I … [Read more...] about Hand off a Virtual Agent Bot to a Omnichannel Chat
Create Power Apps Portal & Virtual Agent Bot
Its getting easier and easier to build compelling digital transformation solutions using the Power Platform and Dynamics 365. Here is a quick post to show how you can deploy a Dynamics 365 Virtual Agent Bot to a Power Apps Portal. Both Virtual Agent and the Power Apps Portals are low/no code solutions that allows Bots and Portals to be created using using point and click … [Read more...] about Create Power Apps Portal & Virtual Agent Bot
Track Issues in Logic Apps/Flow using Correlation Id
Previously I have written some blog post, like this one, showing how easy it is to create API endpoints in Flow and Logic Apps. This involves creating a workflow that gets triggered by an Http Request with a Json payload. There are asynchronous “fire and forget” API calls and the calling process receives a 202 response code to indicate the workflow has been triggered. … [Read more...] about Track Issues in Logic Apps/Flow using Correlation Id
Build a Bot with Power Virtual Agents, Flow and CDS
This post demonstrates how easy it is to build a Bot using Power Virtual Agents. The Bot will call a Power Automate Flow to return data from CDS and display it to the user. Power Virtual Agents is part of Microsoft’s push to democratize AI and it allows Bots to be created using a Flow like designer without any code. … [Read more...] about Build a Bot with Power Virtual Agents, Flow and CDS
Flow – Http Request – Split On Collection
A use case I like with to use with Flow and Logic Apps is to create a workflow triggered by a Http Request that acts as an API endpoint. In a previous post I explained how to do it and how to configure Flow to the validate the Json payload. In that post the Json request was just a simple contact object with a few data fields that we inserted into Dynamics 365. Did know … [Read more...] about Flow – Http Request – Split On Collection
Flow to Email PDF from Dynamics 365 using the Word Online Connector
One of the never ending challenges of using Dynamics 365 was how to generate and email PDF's using data from Dynamics. While Word templates went some way towards solving the problem they have not been improved for a number of years. So generating PDF's usually requires third party tools. With the release of the new Word Online (Business) connector for Flow and Logic … [Read more...] about Flow to Email PDF from Dynamics 365 using the Word Online Connector
How to install the Data Gateway
I wrote a post a little while ago about how to use Flow to synch Dynamics 365 record changes to an on prem database using the Data Gateway. In this post I wanted to show how easy it is to install the Data Gateway. The data gateway acts a bridge between your on-premise data sources and your cloud services such as PowerBI, PowerApps, Flow and Logic Apps. You install … [Read more...] about How to install the Data Gateway
Logic Apps 429 Failure calling Dynamics 365
While doing some testing recently with Logic Apps I had some workflows fail with a status code of 429 when calling Dynamics 365 actions. A 429 status code indicates that the number of API calls to Dynamics 365 in one minute has been exceeded. This post explains how you can configure the concurrency setting of a Logic Apps workflow to avoid this problem. … [Read more...] about Logic Apps 429 Failure calling Dynamics 365
