This post explains how to integrate Amazon Connect with Dynamics 365 in a call center environment. When customers call in, they can use DTMF (Dual-Tone Multi-Frequency) to...
I heard a lot of good things about Amazon Connect recently so I decided to try it out. Amazon connect is a cloud based contact center that enables you to easily set up a...
The preview of Power Fx formula columns in Dataverse has just been announced. Up until now, I ignored formula columns as they were only available in Dataverse for Teams. So I...
I previously wrote a couple of blog posts (post1 and post2) suggesting two different ways to access your Dataverse metadata in Synapse. Both of these techniques are now...
I previously did a post that demonstrated how you can use Power Automate Desktop to extract text from a PDF. At the time you were not able to extract tables from a PDF. In Feb...
Data workspace went GA a few days ago. While there is no doubt that this is the future for creating Dataverse data models, it does have two irritating shortcomings. The first...
The synchronization of emails into Dataverse has been a feature since Dataverse started life as Dynamics CRM on-premise. It supports the sending and receiving emails for both...
Creating a Dataverse ERD, Entity Relationship Diagram, is a good way to document and explain the structure of your Dataverse data model. As they say “A picture is worth a...
Dataverse has great out of the box auditing capabilities. Configuring the tables and columns you wish to audit is simple. Users have the ability to access the audit history for...
Did you know you can create Model-Driven apps to run on mobile devices with offline capabilities This functionality recently went GA . You now have the ability to operate...
Previously I used Power Apps monitor to identify problems in Canvas Apps when they were running in a web browser. While this is useful it is not much help if a user is getting...
If you using Power Automate flows in critical business applications it is vital that you know when any errors occur. This post explains how you can use the Power Platform Admin...